Refund Policy

Every account includes free daily generations so you can fully evaluate output quality before paying. We strongly encourage you to use the free tier before subscribing or buying credits.

You may request a full refund within 7 days of your first subscription payment, provided you have used no more than 20% of that period's included generations.

Renewals (after the first period) are non-refundable, but you can cancel anytime to stop future charges. Access continues until the end of the paid period.

We do not provide partial or prorated refunds for unused time after the 7-day window.

Unused credits can be refunded within 14 days of purchase.

Credits that have already been consumed to generate videos are non-refundable, because the underlying compute cost has already been incurred.

If a generation fails due to a technical fault on our side, the credit is automatically returned to your balance and you are not charged for that generation.

Dissatisfaction with the creative result of a successful generation (where the system worked as intended) is not, by itself, grounds for a refund — please use the free tier and previews to set expectations first.

Refunds are intended for genuine cases. We may decline refund requests that show patterns of abuse, including: repeatedly subscribing, consuming a large share of credits, and then requesting refunds; using disposable payment methods; or operating multiple accounts to bypass limits.

Initiating a chargeback or payment dispute instead of contacting us first may result in immediate account suspension. We reserve the right to share necessary transaction evidence with our payment processor to contest fraudulent disputes.

Accounts found to be using stolen payment methods or engaging in fraud will be terminated without refund.

Email support@remixreel.com from the address associated with your purchase, including your order ID and the reason for the request. We aim to respond within 3 business days.

Approved refunds are returned to your original payment method and may take 5–10 business days to appear.